VISITOR EXPERIENCE ASSOCIATE 

BACKGROUND

Hong Kong Children’s Discovery Museum (CDM) is a Section 88 tax exempt charitable organization that showcases how much can be learned through play. CDM is the first of its kind in Hong Kong and is affiliated with the Association of Children’s Museums. The museum is for families with children from birth to ten years old and their family members. CDM is looking for passionate individuals to join the team. This is an exciting opportunity to be a part of building Hong Kong’s first children’s museum! 

REPORTS TO: Operations Director 

TYPE OF POSITION:

Full-time: Five work days per week (one day being a weekend day). Shifts are staggered to cover all the museum’s opening hours and events.

Part-time: Weekly weekend shifts.

LOCATION: Sai Wan Ho

JOB DESCRIPTION:

Visitor Experience Associate has a unique job of using their hospitality skills while also liking to interact with children. They are the front-line “face” of the museum. Museum visitors are families with children and groups, either from schools or NGOs. 

RESPONSIBILITIES:

  1. Reply to visitor enquiries in-person, on the phone, and online 

  2. Handle online ticketing and in-person purchases

  3. Support daily operational needs

  4. Reset, clean and tidy exhibits between sessions

REQUIREMENTS:

  • Experience working with children and families. Teaching qualifications a plus.

  • Outgoing and dynamic personality

  • Can quickly, calmly, and professionally problem solve situations that arise

  • Experience working in customer service and/or retail is a plus

  • Strong verbal and written communication skills (Biliterate in Chinese and English. Bilingual in Cantonese and English. Mandarin is a plus)

  • Ability to represent CDM in a friendly and welcoming manner. Positive attitude and ability to work collaboratively as part of a team

  • Interest and willingness to work in a startup environment

  • Experience using Google Suite is a plus

  • Embraces unstructured play and has a passion for lifelong learning 

TO APPLY:

Interested candidates should email a resume/CV to hiring@childrensdiscoverymuseum.hk and reference “2024 Visitor Experience Associate” in the subject line.